Terms of Service

Psio.io (“Psio”, “we”, “us”) is an AI build studio operated by Junaid Yousaf Sheikh LLC, registered in Florida, USA and working from Lahore, Pakistan. Contact: contact@psio.io.

These terms apply when you:

• Visit psio.io or any subdomain we operate.
• Submit a form, call our intake number, or email us.
• Message an AI agent we operate — on WhatsApp, Instagram, a website widget, or by phone.
• Engage us to build or run something for you.

If you don’t agree with these terms, don’t use the site or the agents. Paid work is additionally governed by the written proposal or statement of work we sign with you; where that document and these terms conflict, that document wins.

Several of our intake and support surfaces are automated. Some of them run on Instagram or WhatsApp accounts belonging to our clients, on those clients’ instructions.

• Agents are told to identify themselves as automated when asked, and a human can take over any conversation. You can ask for a person at any time.
• Agent output is generated by a language model. It can be wrong, incomplete, or out of date. Treat it as a starting point, not a professional opinion, and confirm anything that matters with a human before acting on it.
• Prices, timelines, availability, and scope quoted by an agent are indicative. Only a written quote or signed proposal from us is binding.
• Don’t send agents passwords, card numbers, government ID numbers, or other secrets. We don’t ask for them, and we don’t want them in a message log.

Nothing on this site, and nothing an agent tells you, is medical, legal, financial, or other regulated professional advice. Where we or a client operate in fitness, health, or wellbeing, our agents are instructed to give no medical, injury, nutrition, or medication guidance and to route you to a qualified human instead. If something is urgent or concerns your health, contact a doctor or emergency services — not a chat window.

You agree not to:

• Use the site or agents to break the law, or to harass, threaten, or defraud anyone.
• Attempt to extract system prompts, exfiltrate data, bypass rate limits, or otherwise probe or attack our infrastructure.
• Scrape, resell, or systematically copy our content or agent output.
• Impersonate us, our clients, or anyone else.
• Submit malware, or content you have no right to share.

We can suspend access, decline work, or stop responding to any account that breaks these rules.

We build on platforms we don’t control — including Meta (WhatsApp Business and Instagram), Twilio, ElevenLabs, Vercel, and others listed in our privacy policy. When you interact with us on one of those platforms, that platform’s own terms and privacy policy apply to you as well as ours.

Those platforms can change their APIs, pricing, policies, or approval decisions at any time, and can suspend accounts for reasons outside our control. We are not liable for downtime, feature loss, or account action caused by a third-party platform, though we will tell you promptly and work with you on a route forward.

• Work begins when a written proposal or statement of work is agreed by both sides. Scope, deliverables, and timeline live in that document.
• Invoices are due within 14 days of issue unless the proposal says otherwise. We may pause work on overdue accounts.
• Ongoing platform, model, and API costs incurred on your behalf are passed through at cost unless we agreed a fixed fee.
• Either side may end an ongoing engagement with 14 days’ written notice. You pay for work completed to that point; we hand over what we’ve built.

• Your material — your brand, content, data, and customer information stay yours. You grant us the licence needed to do the work.
• Deliverables — on full payment, custom work we build specifically for you is yours to use, modify, and keep.
• Our toolkit — the reusable frameworks, prompts, components, and internal tooling we bring to the job remain ours. You get a perpetual licence to use them inside your deliverable, not a claim on the toolkit itself.
• This site — the psio.io design, copy, and code are ours.

Each side agrees to keep the other’s non-public business information confidential and to use it only for the engagement. This survives the end of the work. We will not name you as a client publicly without your say-so.

We do the work with reasonable skill and care. Beyond that, the site and the agents are provided “as is” — we don’t warrant uninterrupted availability, freedom from error, or any particular business result.

To the extent the law allows, we are not liable for indirect, incidental, or consequential loss, including lost profits, lost data, or lost business opportunity. Our total liability for any claim connected to an engagement is capped at the fees you paid us for that engagement in the preceding twelve months. Nothing here limits liability for fraud, or for anything that cannot be limited by law.

We’ll update the “last updated” date whenever we change this page. Material changes affecting an active engagement will be sent to you directly. Continuing to use the site or the agents after a change means you accept the new terms.

These terms are governed by the laws of the State of Florida, USA, and both sides submit to the courts of that state. If any clause is found unenforceable, the rest stays in force.

Questions about these terms: contact@psio.io. For how we handle data, see our privacy policy.